bg383's Privacy Policy
Here is a full explanation of how your personal information is collected, stored, and protected on the bg383 platform.
bg383 places the highest importance on the privacy of players in Bangladesh. We believe our users have the right to know how their personal information is handled. This privacy policy (referred to below as the "Policy") explains what information bg383 collects, how that information is used, who it may be shared with, and what measures we take to protect your information.
This policy complements the Terms and Conditions and both documents should be read together. In any conflict, this privacy policy applies only to matters of data protection.
What information we collect
1.1 Registration and Account Information
When you open an account at bg383, we collect the following information:
- Full name and date of birth (for age verification — only those aged 21 or above may open an account)
- Email address and mobile number
- Residential address and nationality
- Password (always stored in encrypted form — never in plain readable form)
- Preferred language and currency (Taka / BDT)
1.2 Identity Verification Information (KYC)
To ensure safe and responsible gaming and to complete payment processes, we may request the following information for identity verification:
- Scan or photo of National ID (NID), passport, or driving licence
- Recent proof of address (utility bill or bank statement)
- Proof of ownership of payment method (bKash, Nagad, Rocket, or Upay account verification)
1.3 Financial Transaction Information
For deposits and withdrawals, we store:
- Transaction amount, date, and time
- Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
- Transaction reference number
- Not the full card or account number — only the last few digits are recorded
1.4 Gaming Activity Information
Your play history on bg383, bet amounts, win and loss records, account login time and location (IP address), and information about the type of device used are stored in our system.
1.5 Technical Information
When you visit the bg383 website, the following information may be collected automatically:
- IP address and geographical location (approximate)
- Browser type, version, and operating system
- Pages visited, duration, and click patterns
- Cookie and session information (details in Section 7)
How we use your information
bg383 uses your information only for legitimate purposes. The main reasons for our use of information are described in detail below:
2.1 Service Delivery and Operation
- Account creation, verification, and management
- Processing financial transactions including deposits and withdrawals
- Providing uninterrupted gaming services and resolving technical issues
- Managing bonuses, rewards, and the VIP program
- 24/7 customer support (via live chat and email)
2.2 Security and Fraud Prevention
- Detecting and preventing unauthorised access to accounts
- Anti-money laundering (AML) verification
- Detecting multiple accounts or attempts at manipulation
- Age verification — ensuring services are provided only to those aged 21+
2.3 Responsible Gaming
bg383 prioritises responsible gaming. By analysing your gaming activity data, we can identify potentially problematic behaviour and provide support where needed. You can learn more on our Responsible Gaming page.
2.4 Communication and Notifications
- Sending important account-related notifications by email
- Transaction confirmation messages
- Security alerts (such as a login from a new device)
- Promotional offers and new game information with your consent
2.5 Service Improvement and Analysis
To improve the user experience, develop new features, and evaluate technical performance, we may analyse aggregated and anonymised data. No personally identifiable information is used separately for this purpose.
Sharing information with third parties
bg383 never sells or leases your personal information commercially. However, information may be shared with third parties in certain circumstances:
3.1 Service Provider Partners
We use certain trusted third-party services to operate our platform, such as:
- Payment processors — for processing bKash, Nagad, Rocket, Upay, and bank transfers
- Identity verification service providers
- Game software providers (Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, and others)
- Cloud hosting and server management companies
- Customer support technology providers
All these partners operate under strict confidentiality agreements and may use your information only for the purpose of providing the specified service.
3.2 Legal Obligations
To comply with applicable laws and regulations in Bangladesh, by court order, or at the request of a regulatory authority, we may be legally required to disclose information.
3.3 Fraud and Security Investigations
In cases of suspected serious fraud, cybercrime, or money laundering, information may be shared with the relevant authorities.
Security measures for your information
bg383 applies industry-standard technical and organisational measures to protect your personal and financial information.
4.1 Encryption Technology
- All data is transmitted via SSL/TLS encryption — you will see https:// in the URL bar
- Stored sensitive data (passwords, financial details) is protected with AES-256 encryption
- Payment information is processed to PCI-DSS security standards
4.2 Access Controls
- Only authorised staff may view user information, and only for specific purposes
- All staff access is logged and audited regularly
- Two-factor authentication is mandatory for admin access
4.3 Technical Infrastructure
- Data is stored on secure cloud servers with regular backups
- Firewalls, intrusion detection systems, and DDoS protection are active
- Regular third-party audits to identify security vulnerabilities
Data retention period
bg383 does not retain your information longer than necessary. However, different retention periods apply for different types of information:
5.1 Active Accounts
While your account is active, all account information, transaction history, and gaming records are retained. This is necessary to provide the service and to protect your own account.
5.2 After Account Closure
Even after an account is closed or deactivated, certain information is retained for a specified period to meet legal and regulatory requirements. This includes financial transaction records, identity verification documents, and account activity logs.
5.3 Data Deletion Requests
If you request deletion of your information, data beyond legal obligations will be deleted or anonymised within a reasonable time. To make a request, contact [email protected].
Your privacy rights
As an account holder at bg383, you have several important rights regarding your own information:
6.1 Right to Access
You may find out at any time what information bg383 holds about you. Upon written request, we will provide you with a copy of your information.
6.2 Right to Rectification
If there is any error or inaccuracy in your stored information, you may request a correction. You can update most of your profile information yourself from your account settings.
6.3 Right to Erasure
In certain circumstances (beyond legal obligations), you may request deletion of your information. However, financial transaction records and identity documents must be retained for a specified period.
6.4 Right to Object to Processing
You may object at any time to the use of your information for marketing communications. You can stop promotional communications by using the "unsubscribe" option in emails or by notifying [email protected] directly.
6.5 Right to Portability
You may request a copy of the information held about you in a standard digital format.
Cookies and tracking technologies
The bg383 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
7.1 Essential Cookies
These cookies are essential for the basic functionality of the website — such as maintaining login sessions, managing security tokens, and basic navigation. Without them, the site will not work properly.
7.2 Performance Cookies
These cookies are used to analyse which pages are visited most often and where errors occur. Data is collected in aggregated and anonymised form.
7.3 Cookie Controls
Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may cause some features of the site to not work correctly.
Policy changes and updates
bg383 may update this privacy policy from time to time. Reasons for changes may include:
- Technical or service-related changes
- New legal or regulatory requirements
- Improvements to security measures
- Improvements based on user feedback or suggestions
For any significant changes, we will notify you in advance at your registered email and the "Last Updated" date at the top of this page will be updated. Continued use of the site after changes are made will be considered as your acceptance of the updated policy.
It is in your own interest to review this policy regularly. If you have any objection to any change, please let us know at [email protected].
Data Protection for Minors
bg383 is a platform operated exclusively for users aged 21 and above. We do not knowingly collect any information from minors.
Age verification is mandatory during account registration. If for any reason someone under the age of 21 has accidentally created an account, that account and all associated information will be immediately suspended and deleted.
If you believe a minor has created an account on bg383, please notify us immediately at [email protected].
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our team provides support in both Bengali and English.
Email: [email protected]
Live Chat: 24/7 round-the-clock support
Please also read our Terms & Conditions and Responsible Gaming policy.